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This policy explains how purchases, refunds, and cancellations work on PurrAI. It supplements our Terms of Service. Nothing in it limits any non-waivable rights you have under the consumer-protection law of your place of residence.
Last updated: July 2026
All purchases are one-time, prepaid payments charged in Indian Rupees (INR) by our payment partners. New purchases are token packs only. Historical prepaid memberships remain valid until their recorded end date. Nothing renews automatically.
If a paid action fails on our side, the tokens come back automatically: a failed image or video generation and a chat reply that never completes are refunded to your balance without you needing to ask. Your balance and a full ledger of charges and refunds are visible in your account.
Except where required by applicable law, tokens that have been spent are non-refundable and completed purchases are final. If a charge went through but the tokens or a historical membership never arrived, or you were charged twice for one purchase, contact support@purrai.app with the order number from your purchase history โ we will investigate and, where the charge is confirmed unfulfilled or duplicated, make it right with a re-grant or a refund via the original payment method.
Memberships are no longer available for purchase. Existing prepaid access never auto-renews and simply ends on the end date shown on the account.
Deleting your account permanently erases it along with your remaining tokens and any unused membership time, which are not refunded. As a fraud-protection measure, account deletion is held for 24 hours after a settled payment; if you need help in that window, contact support@purrai.app.
Billing questions and refund requests: support@purrai.app. We aim to acknowledge billing complaints within 48 hours and resolve them within 15 days.